Handling Dissatisfactions
With a mission to promote Québec’s tourism industry, the Alliance de l’industrie touristique du Québec is responsible for receiving and addressing dissatisfaction related to tourism services offered in Québec—except those provided by campgrounds.
Lack of communication, poor service coordination, overly strict application of standards, unfair treatment, inappropriate behaviour…
Any user of tourism services who encounters a problem they cannot resolve on their own—or who has not received a satisfactory response—may share their concerns with the Alliance by contacting:
- Online form
- Email: plaintes@alliancetouristique.com
- Phone: 1 877 686-8358 (option 1)
- Fax: 450 686-9630
- Mail: 1575, boulevard de l’Avenir, suite 330, Laval, Québec H7S 2N5
The process managed by the Alliance is not a legal remedy; rather, it is an initiative aimed at fostering dialogue and resolution between the parties.
For more information: alliancetouristique.com
